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Returns&Complaints

Returns and Complaints

The right to withdraw from the contract:

1. In accordance with applicable law, the Customer has the right to view and inspect goods purchased at a distance, on the same terms as if they were buying in a stationary store. Therefore, if the purchased goods do not meet your expectations, within 14 calendar days from the date of receipt of the shipment, you have the right to withdraw from the contract and return the purchased goods without giving any reason.

2. In order to exercise the right to withdraw from the contract, you are obliged to inform us of your decision by way of an unambiguous statement. You can use the model withdrawal form attached here. Please send the completed form by post to the following address: Weyer Polska Sp. z o.o., ul. Zielona 19, 24-100 Puławy, or by e-mail to: j.glogowska@weyer-group.com / m.jankowska@weyer-group.com

3. To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

4. In the event of withdrawal from the contract, we will refund your payment no later than 14 days from the day on which we were informed about your decision to exercise your right to withdraw from this contract. The payment is returned using the same payment methods that were used in the transaction.

5. The payment is returned upon receipt of returned goods or proof of their return.

Complaints:

1. New products are covered by the sales contract.

2. In the event of the purchased goods having a defect, the customer has the right to complain.

3. Complaints should be reported in writing to: Weyer Polska Sp. z o.o., ul. Zielona 19, 24-100 Puławy, or electronically to the e-mail address:j.glogowska@weyer-group.com / m.jankowska@weyer-group.com.

4. A sample complaint form can be found here. It is recommended that the complaint contain a brief description of the defect, circumstances (including date) of its occurrence, data of the customer submitting the complaint, and the customer’s request in regard to the defective goods.

5. A member of our customer service team should contact you immediately, or within 14 days. Should this procedure not be followed, it is considered that the customer's request is justified.

6. Goods sent back as part of the complaint procedure should be sent to: Weyer Polska Sp. z o.o., ul. Zielona 19, 24-100 Puławy.

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